Sixth Gear Studios – Tuyển dụng nhân viên hỗ trợ khách hàng biết tiếng Anh và tiếng Pháp
FRENCH & ENGLISH SPEAKING CUSTOMER SUPPORT AGENTS (Part time)
Sixth Gear Studios (SGS) is an American owned and operated business process outsourcing company located in Hanoi, Vietnam. We provide industry leading image moderation, social media management, IT consulting, application development, game development, and outsourcing services.
We’re seeking Customer Support Agents (CS Agents – Part time) who will be responsible for responding to emails and customer queries from around the world. Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner. The position demands an excellent standard of customer service, excellent English writing skills, and a high level of customer satisfaction.
Expectations:
- Resolve customer questions via email.
- All communication is in English, or French AND English and requires a high level of professionalism.
- Answer questions about company products.
- Suggest solutions to customer questions.
- Utilize computer technology to handle high volumes of customer emails.
- Work with customer service manager to ensure proper customer service is being delivered.
- Resolve and modify customer questions.
- Work with team members to keep up to date with all policy changes.
Qualifications:
- Excellent reading and writing skills (in English, or French and English).
- Good computer skills (familiar with MS Office & Google applications).
- Majors in Languages, Business, and Social Studies.
- Experience in customer service.
- Excellent interpersonal skills.
- Attention to details and desire to learn
- High sense of responsibility and enthusiasm.
- Ability to work independently and in a team.
- Flexible, adaptable to new changes.
- Quality Assurance experience is highly desirable.
- Experience using mobile applications (iOS and Android) is highly preferable.
Work time:
- Operating hours: Monday through Sunday from 8am – 9:00pm. Weekends (Saturday and Sunday) work is required. No more than 8 hour shift per day – no more than 40 hours per week.
- Agents will need to be available to work 7 days of a week. Will be required to work all Vietnamese Holidays. High preference to those who are available on weekends.
Benefits:
- SGS provides excellent competitive benefits, excellent working environment, and on the job training to all employees.
All interested candidates are welcome to apply. Please send your cover letter and resume (in English) expressing your interest to us at Jobs@sixthgearstudios.com.
